Creator Refund Terms

These terms cover the RUN IT LONDON Creator Refund ("Make a reel, get your order for free"). By claiming a refund you agree to them.

1. How it works

  • Buy an eligible item from runitlondon.co.uk.
  • Post a Reel or video on Instagram or TikTok wearing or showing the item.
  • Tag @runitlondon on Instagram or @runitlondon on TikTok, and add #runitlondon.
  • When the post reaches the view count below, email us to claim.

2. Refund amounts

  • 10,000 views: 50% of the item price.
  • 25,000 views: 100% of the item price.
  • Maximum £200 per order. Whatever the views, the most we refund on any one order is £200.
  • The refund covers the price paid for the item after any discounts. Shipping, priority production, personalisation and other add-ons are not refunded.
  • The amount is based on the views at the time you claim. One refund per order; you cannot claim 50% and then claim again later for the rest.

3. How to claim

Email support@runitlondon.co.uk within 60 days of delivery with:

  • the link to your post;
  • a screenshot showing its view count;
  • your order number (e.g. #1234) or the email address you ordered with.

Approved refunds go back to the original payment method. Your bank may take a few working days to show it.

4. Rules for the post

  • The item must be clearly visible and the post must stay public for at least 30 days after you claim.
  • Views must be organic. Bought views, bots, paid promotion or boosting, giveaways run to gain views, and reposts of someone else's content do not count.
  • The content must be your own, follow the platform's rules, and not be offensive, dangerous or illegal. Do not ride dangerously or break the law to film it.
  • You can post as many times as you like until one post qualifies.

5. Eligible orders

  • Open to customers who bought directly from runitlondon.co.uk.
  • Clearance and Last Sizes items, gift cards, and add-on products are not eligible.
  • An order that has been returned or refunded already is not eligible.

6. Using your post

By claiming, you allow RUN IT LONDON to repost and share your post on our own social media and website, credited to you. We will ask before using it in paid advertising.

7. Verification and changes

  • We may check view counts and accounts, ask for more evidence, and decline a claim we believe breaks these terms. If we find a claim broke these terms after paying it, we may ask for the refund back.
  • We may change or end the Creator Refund at any time. Orders placed before a change keep the terms shown when they were placed.
  • This offer does not affect your statutory rights or our normal returns policy.

Questions: support@runitlondon.co.uk.